About Company:
Gilbarco Veeder-Root represents the leading brands of solutions and technologies that provide convenience, control, and environmental integrity for retail fueling and adjacent markets. In 2002, the Gilbarco and Veeder-Root companies combined into one marketing brand, with distinctive and complementary business lines, services, and sales capabilities.
Gilbarco is a leading global supplier of fuel dispensing equipment, fully integrated point of sale systems for the global petroleum marketplace with sales, manufacturing, research, development, and service locations in North and South America, Europe, Asia, the Pacific Rim and Australia.
Description
Description
:
I. Purpose of Position
The Technical Communications Writer functions as the liaison between on-site Subject Matter Experts (SMEs) and the off-site (GVRI) team. The Technical Writer/Reviewer’s main work is to perform reviews, ensure quality documents are being released, and provide project direction. Communication with offsite is conducted via the Windchill change management system, conference calls, and email across time zones as necessary. This person will also handle writing tasks for projects.
Our Environment is fast paced and priorities frequently change, requiring the Reviewer to move between projects and roles as the situation dictates while maintaining good working relationships across stakeholders. The coordinator will work in conjunction with the department manager/supervisor to ensure adequate utilization of resources.
II. Key Responsibilities
- Compile technical data packets within the Windchill change management system, consisting of parts information, procedures, illustrations, drawings and photographs obtained from SMEs or during interviews as necessary.
- Analyze project requirements and provide direction to remote team through Windchill change management system, email, teleconferencing and web conferencing within multiple time zones as necessary.
- Work in conjunction with department manager to track progress, review issues and implement solutions.
- Review deliverables from remote team for accuracy, usability and language to ensure it meets Gilbarco formatting and quality standards.
- Perform writing tasks as needed.
- Participate in product knowledge sessions, team meetings and training.
III. Relationships
- On Site Manager/Supervisor
- Product Managers and their teams
- Regulatory, legal and safety departments
- GVRI Tech Com Lead and team
- Subject Matter Experts (SMEs)
IV. Measures of Performance
- Achieving Department Objectives
- Timely and accurate completion of projects
- Outputs conforming to established quality standards
- Customer feedback
V. Scope and Impact of Position Responsibilities
This position requires significant organizational skills to coordinate multiple requests and inputs from multiple subject matter experts. Execution of the duties can directly impact shipment of product, safety issues, and adherence to regulatory compliance.
Gilbarco Veeder Root is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.
Qualifications
Qualifications
:
VI. Background and Skill
- Degree in technical writing or equivalent experience required
- Degree in engineering or related discipline desirable
- Three to five years of related experience desirable
- Ability to understand engineering drawings and concepts is required
- Excellent communication skills
- Experience working with off-shore teams
- Proficient in software to produce technical manuals and other materials: Frame Maker, Photoshop, Illustrator, RoboHelp and others as required
- Demonstrated experience in managing small to large projects
- Demonstrated ability to work effectively in a team environment
VII. Personal Trait Profile
- Must be able to communicate effectively within several levels and disciplines
- Must be highly efficient, organized and professional
- Must possess the ability to handle multiple priorities simultaneously
- Analytical problem solving skills, good judgment and organizational skills are a must
- Ability to anticipate user requirements, and identify and resolve complex problems with minimal supervision
Fortive Corporation Overview:
Fortive is a diversified industrial growth company comprised of global businesses that are recognized leaders in attractive markets. With more than $6 billion in annual revenues, Fortive’s well-known brands hold leading positions in field instrumentation, transportation, sensing, product realization, automation and specialty, and franchise distribution.
Fortive is headquartered in Everett, Washington and employs a team of more than 24,000 research and development, manufacturing, sales, distribution, service and administrative employees in more than 40 countries around the world. Our team grows by tackling challenges that accelerate progress and further their careers. With a culture rooted in continuous improvement, the core of our company’s operating model is the Fortive Business System. For more information please visit: www.fortive.com.